Excellent company to work with and we’re lucky we chose Lehigh Gap for our new roof. Cory was pleasant, informative, and helpful when gathering information needed to provide the initial estimate. He was able to update that estimate to include new gutters when I inquired a few days later. When we decided to move forward, scheduling the work was easy and Julie kept in contact when weather delayed the initial start. The crew worked late trying to complete the roof by the end of Friday as planned, but when unforeseen complexities necessitated an additional day of work, they came out early Saturday to complete the job without any impact to the quoted price. Cleanup was handled well both after the roof was done and a few days later after the new gutters were installed. Julie followed up to make sure everything was satisfactory and was very helpful in addressing a few questions I had immediately afterward. A few months after having the new roof installed, I noticed water coming in the attic around the chimney during some heavy rains. I reached out to Julie for help and very quickly she had Chris come out to investigate. He redid some of the flashing around the chimney but I was still getting water inside after his first visit. I stayed in contact to let Julie know and she again had Chris out quickly to completely redo the flashing and seal around the chimney. When water was still coming in, Steve came out to investigate further and found defects within the chimney flue were the root cause. At this point, where Lehigh Gap could’ve claimed no further responsibility and left me to figure out how to address the issues with the chimney myself, Steve instead let me know he was beginning to partner with a local masonry company to address situations like this as they’ve become more and more common. Steve sourced the appropriate chimney caps and a brick chimney sealant through his partner and was out the next week to install the caps and apply the chimney seal. Through this entire time, everyone that worked with me was so pleasant and conveyed an earnest interest in resolving the issue. It’s stressful having issues after such a big investment, but everyone was so understanding and at no point did they make me feel like I was annoying or pestering (though I’m sure nobody was thrilled to hear me calling after each bout of heavy rain!)

I am so thankful and frankly blown away that Lehigh Gap worked to resolve this after they identified the chimney was the root cause, and not the roof or the work they did. I don’t think any other company I might have chosen for my new roof would have been so tenacious in ensuring my satisfaction and connecting me to solutions well beyond my expectations and the initial scope of work. Thank you to everyone at Lehigh Gap Seamless Gutter! I cannot recommend highly enough!